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ShareService Escalation Steps
While our team at Execulink Telecom works to deliver an excellent customer experience in each and every interaction we have with our customers, we realize that there may be times when you may not be satisfied with your experience. In some instances, you may want to escalate your concerns to achieve a satisfactory resolution.
Our steps for Customer Service Escalation are below. Please escalate your concern to the next level as appropriate.
|
Step |
Role |
Description |
How to Contact |
|
Level 1 |
Customer Service Agent |
Your primary point of contact for Technical Support, Residential Sales and Service and Business Sales and Service |
Contact us at 877-393-2854 or email the appropriate department: Contact Us |
|
Level 2 |
Customer Service Supervisor |
Our Customer Service Teams have Supervisors who provide leadership throughout our hours of operation. |
Request contact information from Customer Service Agent |
|
Level 3 |
Customer Service Manager |
Each Customer Service Team has a Manager. These Managers have responsibility for the Customer Service Supervisors and Customer Service Agents. |
Request contact information from Customer Service Supervisor |
|
Level 4 |
CEO , CFO, or VP - Operations |
Each Customer Service Manager each reports directly to either the CEO, CFO or VP - Operations. |
Request contact information from Customer Service Manager or email corp@execulink.com |