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CANNOT SEND AN/OR RECEIVE EMAIL

If you are using a 3rd party Internet Service Provider (e.g. Rogers or Bell), they may require that you use their Outgoing/SMTP Server to send email. This means that if you have an email account with Execulink Telecom, but use Bell or Rogers to access the internet, you would have to call Rogers or Bell to get their Outgoing/SMTP mail server. If you have a custom email address, contact technical support to find out your correct mail server name.

Check to ensure an internet connection has been established before starting the steps below. 

Check your Mail Settings

If you encounter problems when sending and/or receiving email, it usually means that the e-mail account settings in your email program are incorrect. You need to make sure that your mail servers have been set with the correct names, and that your username and password are properly entered.

For the Incoming/POP3 Server, you may use either the execulink.com server or the pop.golden.net server.

For Outgoing/SMTP Server, you can use either execulink.com or smtp.golden.net.

Whether you use the Execulink Telecom or Golden Triangle POP3 server, you must enter your full email address, all letters in lowercase, for the username/account name.

Outlook Express, Windows Mail, and Windows Live Mail

1. Open your email program.

2. Click Tools then Accounts.

3. Click the Mail tab, select your e-mail account and click the Properties button to the right.

4. Click the Servers tab. 

5. Make sure your POP3 and SMTP servers have the correct mail server names entered (see above). 

6. Make sure the Account Name is your full email address, typed all in lowercase.

7. Click on the Advanced tab near the top and make sure the port for Outgoing Mail (SMTP) is set to 25, and the Incoming mail (POP3) port is set to 110.

8. Click OK to save and close the Email Account Properties window and click Close on the Internet Accounts window. 

9. Click on the Send/Recv button to try again.

Microsoft Outlook

1. Start Microsoft Outlook.

2. Click Tools and Email Accounts.

3. Click View or Change Existing Mail Accounts. Click Next.

4. Click on the mail account to highlight it. Click Change.

5. Make sure your POP3 and SMTP servers have the correct mail server names entered.

6. Make sure the Account Name is your full email address, typed in all lowercase.

7. Make sure the Reply To address is either blank or matches your email address.

8. Click Close on the Account window. 

9. Close Outlook and try checking your email again.

Virus Scanner

Sometimes the virus scanner will have an email scanning option that may be causing issues with receiving or sending email. Disable the email scanning portion of the Virus Scanner. Close the email program, re-open it and try again.

Firewall

Check to see if a firewall is installed on your system. Sometimes the firewall will block port 110 which is used to receive email and/or port 25, which is used for outgoing email. Disable the firewall for testing. Close and then reopen your email client and try to send and receive your email again with the firewall turned off (disabled). Try sending yourself an email to verify that both send and receive are functioning.