Access your voicemail by entering * from your home phone. If it prompts for a PIN, try the default PIN of 0000. You can then reset it:
1. Press 4 to access the mailbox settings menu.
2. Press 3 to access the security options menu.
3. Press 1 to change the PIN.
4. Enter the new PIN followed by the # key.
5. Verify the new PIN followed by the # key.
If you are prompted for a password when accessing your mailbox from home, and you still cannot remember your password, contact technical support for further assistance.