Internet FAQ's
DSL stands for digital subscriber line. It is a high speed, digital, Internet connection sent over existing copper telephone lines to your home, using a frequency that does not interrupt voice conversations.
Cable Internet is a high speed, digital, Internet connection sent over existing cable lines to your home.
Wireless Internet access is a form of high speed Internet that uses radio frequency to transmit a broadband Internet signal from an Execulink Telecom Wireless Tower. This signal is picked up by a device, called a M900S 900 MHz Broadband Access System, which is mounted on the outside wall, or roof, of a dwelling, and the access system then transmits the signal to the network inside.
Dial-up Internet is a slow speed Internet connection that you dial into. Like making a telephone call, you are initiating the signal when you connect your computer. In effect, your computer ‘calls’ into the Internet using an analog signal that does interrupt voice conversations.
Yes. You will require a routing device, which can be a computer or small cable or modem/router combination. If you purchase a modem/router through us, we will configure it for your network.
Yes. We support multiple VPN (Virtual Private Network) configurations, including support for all major hardware and software. We can also build private wireless networks, apart from our own LAN (Local Area Network). Our technical department will work with you to provide your business with the most effective solution possible.
Yes. Our wireless Internet uses secure spread spectrum hopping technology, the same technology utilized by the military, which changes its frequency 40 times per second. This technology makes it virtually impossible to intercept a signal. Our DSL, Dialup and Cable are all protected directly by our secure server technology. In addition, someone would have to know a specific password feature and character set incorporated into our systems to even access the network.
Yes. Although our connection prevents outside intrusion, nothing is 100% secure. Execulink suggests that all users have a firewall in place to protect their computers from corrupt files transmitted over the Internet.
A transceiver (radio), a network capable computer, the antenna and the cable running to it. Battery backup is also highly recommended, and surge devices should be used with all computers and their various connections.
Yes, both will diminish the signal. For that reason you will need a clear line-of-sight to one of our access points.
Yes and no. Large amounts of rain or snow may diminish the signal, but wet weather also evens the air temperature. This reduces problems with interference issues such as fade drift, thereby increasing your speeds. At most you may see a 10% reduction in speed during a heavy rain or snow storm.
There are known issues with interference, including (but not limited to) amateur radios, existing microwave towers or antennas, and other 2.4 or 5.8 Ghz wireless devices. If you have a 2.4 Ghz cordless phone, you will need to locate it at least 10 feet away from your computer, antenna cable, and/or antenna.
Yes, we require permission from you and/or your landlord to get on the roof for the site survey, installation, and maintenance. If you are renting or leasing an apartment or office space, we will need contact information for the building manager to obtain approval and schedule installation and maintenance.
No. Most of our installations use wall-mounting brackets or a non-penetrating base & brick assembly. A base & brick assembly saddles your roof at the apex (the bricks weigh down the base and tripod). This keeps the antenna in place without penetrating the building's roof structure.
Absolutely! Then you would have the added benefit of a faster connection between buildings for your LAN (Local area network), and you would have Internet access on all your machines.
Disreguard this message if you can still connect to the Internet. This is a problem with Windows, and should not affect your connection. If you are getting this error message and you cannot connect to the Internet, contact technical support.
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