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MANAGING SPAM SETTINGS


Logging in to MyExeculink

In order to manage your spam settings, you must first login to the MyExeculink section of our website.

  • Browse to http://www.execulink.ca
  • Click on the MyExeculink link beneath the Customers heading.
  • A new page with a login window should open up:

    My_Execulink_sign_in_prompt.png
  • Enter your MyExeculink login credentials and click the Sign In button.

If you experience any issues logging in or you simply do not know your login credentials, please call 1-877-393-2854 and speak with one of our Technical Support agents. They are available 24/7 and should be able to help get you logged in.


Accessing Your Spam Settings

  • Once logged in, you'll need to click on the Email tab.
    If you do not appear to have this option, please call 1-877-393-2854 and speak with one of our Technical Support agents.

  • A list of the email addresses that have been setup in your account will be displayed. Click on the Spam Settings link beside the e-mail address whose spam settings you wish to update.

    My_Execulink_email_webmail_access_and_spam_settings.png
  • This will bring you to the following screen where you can manage the various spam settings for your e-mail address:

    My_Execulink_spam_settings.png

Changing the Spam Filter's Sensitivity

The Filter Sensitivity section allows you to adjust how aggressive or lenient the spam filter for your e-mail address will be.

Changing the spam filter's sensitivity level is as simple as clicking on the filter level that you desire:

My_Execulink_spam_settings_filter_sensitivity.png

The higher the sensitivity setting, the more aggressive the spam filter will be.

  • An aggressive filter results in more spam being blocked, but also increases the chances of false positives, where legitimate e-mails are erroneously blocked.

The lower the sensitivity setting, the more lenient the spam filter will be.

  • A lenient filter results in less spam being blocked, but also decreases the chances of false positives.

Changing the Frequency of Spam Quarantine Notifications

  • The Notifications section is where you specify how frequently you'd like to receive a spam quarantine e-mail.
  • The frequency can be set to never, daily, every 2 days, every 3 days, every 4 days, every 5 days, or every 6 days.
  • The spam quarantine e-mail contains a list of all messages that were quarantined by the spam filter for a given period.
  • To change this setting, simply select the desired frequency from the drop down, as shown below, and click on the Save button.

    My_Execulink_spam_settings_notifications.png

Managing Blocked/Approved Senders and Receivers

The List Control section is where you will manage your Approved Senders, Blocked Senders, and Approved Receivers.

  • Approved Senders are those senders whose e-mails you always want to receive, even if their messages may be considered spam.
    • This list is generally reserved for important contacts (i.e. business contacts, family members, etc.)
  • Blocked Senders are those senders whose e-mails you never want to receive, even if their messages may not be considered spam.
    • E-mails sent by a blocked sender will be automatically discarded and cannot be retrieved.
  • Approved Receivers are typically used for mailing lists (i.e. Yahoo Groups, Google Groups, etc.)
    • With most mailing lists, the sending address is going to change depending upon who is sending the message to the mailing list.
    • This makes it all but impossible to use the Approved Senders list to ensure that all mailing list e-mail is permitted through the spam filters.
    • However, although the sending address varies, the recipient e-mail address is almost always an unchanging mailing list address (i.e. groupname@googlegroups.com).
    • Thus, the Approved Receivers list can be populated with the mailing list addresses to ensure that mailing list messages are not mistakenly quarantined.

To add a single email address or an entire domain to one of your lists, type it into the text field beneath the appropriate heading and click on the Add button.

My_Execulink_spam_settings_list_control.png

To remove an entry from one of your lists, simply highlight it, then click on the Remove Selected button.