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Access your voicemail by entering * from your home phone. If it prompts for a PIN, try the default PIN of 0000. You can then reset it:

1. Press 4 to access the mailbox settings menu.

2. Press 3 to access the security options menu.

3. Press 1 to change the PIN.

4. Enter the new PIN followed by the # key.

5. Verify the new PIN followed by the # key.

If you are prompted for a password when accessing your mailbox from home, and you still cannot remember your password, contact technical support for further assistance.