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Service Dispute Escalation

If a Customer is not satisfied with the service that Execulink has provided, the Customer may escalate through the steps listed below in an attempt to achieve a satisfactory resolution. 

Step

Role

Description

How to Contact

1

Customer Service Agent

Primary point of contact for Technical Support, Residential Sales and Service and Business Sales and Service.

877-393-2854 or email the appropriate department: Contact Us.

2

Customer Service Supervisor

Supervisor of the Customer Service Agent.

Request contact information from Customer Service Agent.

3

Customer Service Manager

Manager for the Customer Service Supervisors and Customer Service Agents.

Request contact information from Customer Service Supervisor.

4

CEO or VP - Operations

Each Customer Service Manager reports directly to either the CEO or VP - Operations.

Request contact information from Customer Service Manager or email corp@execulink.com.

  1. If the Customer is still not satisfied the matter may, depending on the nature of the dispute, be referred to either the Canadian Radio-television and Telecommunications Commission (CRTC) or the Commission for Complaints for Telecom-Television Services (CCTS).
  2. The CRTC can be contacted using one of the following methods:
    • on-line form: Complaints and inquiries
    • mail: Secretary General, CRTC, Ottawa, Ontario K1A 0N2
    • fax: 819-994-0218
    • toll free telephone: 1-877-249-CRTC (2782)
    • toll free TTY: 1-877-909-CRTC (2782)
  3. The CCTS can be contacted using one of the following methods:
    • email: response@ccts-cprst.ca
    • mail: P.O. Box 56067 - Minto Place RO, Ottawa, Ontario K1T 7Z1
    • fax: 1-877-782-2924
    • toll free telephone: 1-888-221-1687
    • toll free TTY: 711 or 1-877-782-2384 (voice)

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