Once your services have been activated, you will receive an email from Execulink that contains your first bill as well as important billing and withdrawal dates.

You can update your Pre-Authorized payment information yourself through MyExeculink or contact us by phone.

Please give us as much notice as possible to ensure that there is sufficient time to install your services at your new address. Ideally at least 2-3 weeks notice is best.

Delivering awesome services is not enough. We want to deliver an awesome experience as well. Nothing is more important to us than customer service and customer satisfaction. You should choose Execulink for your Internet, TV, Phone and Mobility services because we provide unbeatable customer service and reliable services at an affordable price.

An NSF fee is a charge for a declined payment. There is a $25 fee for each declined or non-sufficient funds payment. This charge will appear on your next bill following the declined payment.

Yes, you may place your service on vacation for a minimum of 1 month to a maximum of 6 months. There is a one time fee of $65.

You can watch Link TV on your TV, Tablet and Smartphone. To watch on your TV, we recommend renting a Set-top box for $7.95/month. To watch on your Android (version 4 or greater) and iOS (iOS 7 or greater) devices, you can download a Virtual Set-top box from the Google Play Store or the App Store.

There are a number of methods available for bill payments:

Pre-authorized payment (PAP) is the most efficient method. You can set up PAP for automatic payments using either your MasterCard or Visa credit card or your bank account. To set up or update your PAP, you can do this through MyExeculink or you can contact a Customer Service Representative and provide the numbers off the bottom of your cheque or your credit card number and expiry date.

Telephone and online banking are also available. Simply set up Execulink Telecom as a payee and use the account number listed on your invoice.

You may also visit one of our offices in person and pay with debit or cash.

1. Go to your MyExeculink login page.

2. To change the password from MyExeculink click the “Need Help” link below the user name and password.

3. Fill in the reset password information to complete an email to your account on file.

We proudly focus on serving south western Ontario with our awesome Internet, TV, Phone, Mobility and Hosting services. To find out what services are available where you live, simply type in your address in the top left!