Our construction team, Weber Contracting, will begin building Fibre in your neighborhood. They use horizontal directional drilling and hydro extraction, which are minimally invasive and trenchless methods used to bury the Fibre cables underground along your street.

If you live on a road with no sidewalk, a non-invasive plow machine is used to install the Fibre cables underground through the ditches.

You may notice orange or grey pipes sticking out of the ground; this is temporary and once we install underground access vaults, the pipes are buried, spliced, and then redirected to each property.

If we need to build across an underground gas or hydro utility, a small hole will be cut in the ground to view our progress and ensure nothing is damaged. We are committed to patching up these holes as quickly as possible, or if necessary, temporarily covering them with plywood and a pylon for safety reasons.

When you sign up for services our team will jet Fibre through the microduct and leave it coiled above ground by the road in front of your house, ready for your installation appointment. You do not need to be home for this to take place.

At your installation appointment, our technician will mount a small grey box on the side of your house; its job is to connect the Fibre outside to your internal home wiring. We will need to run a temporary Fibre line above ground from the street, directly to your home to provide you service as quickly as possible. During this time, we will also identify any additional underground utilities on your property, such as sprinkler systems, electric dog fences, and wires, and mark them with coloured flags so they are not damaged later during the burial process.

Then we will connect the Fibre internally at your hydro panel, utilizing your existing home wiring. This is also where we will mount the ONT (Optical Network Terminal) and any other hardware required to service your home. Finally, a modem/router will be installed on the main floor to ensure the best coverage throughout your home.

If a temporary line was laid during your installation, we will return 2-3 weeks following your final installation to bury your Fibre line underground. We make every attempt to minimize any disruption to the ground and are committed to burying all of our temporary Fibre lines as quickly as possible. Please note, it may take several months following the ground thaw to bury all lines that were laid over the winter and early spring months from November – April.

Your lawn is in good hands! Although our construction and installation processes may require us to dig on your property, you can rest assured that we are committed to cleaning up our mess to your satisfaction. This means refilling any outstanding holes and repairing all areas of your lawn that were disturbed, with topsoil and grass seed.

Grass seed requires optimal weather conditions and time to settle before it is fully established. Please be patient and allow Mother Nature sufficient time to work her magic before you can expect a full restoration of your property.