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We’d love to answer any questions you may have about our services. Please call, chat, e-mail or visit us using the information below. We’re here to help!
Sales: Mon-Fri 8AM-7PM, Sat 8AM-4PM Customer Care: Mon-Sun 7AM-11PM Technical Support: 24/7
Use the form below to send us an email with your question or concern.
1127 Ridgeway Road
Woodstock, ON N4V1E3
73 Main St.
Thedford, ON N0M2N0
553 James Street
Delhi, ON N4B2C5
501 Main Street
Port Dover, ON N0A1N0
Our FAQ database has many answers to common questions.
If you can't find what you were looking for, there are other ways we can help.
We proudly focus on serving south western Ontario with our awesome Internet, TV, Phone, Mobility and Hosting services. To find out what services are available where you live, simply type in your address in the top left!
Yes, you may place your service on vacation for a minimum of 1 month to a maximum of 6 months. There is a one time fee of $65.
Yes! Execulink can cancel Internet, TV and Home Phone services with your current provider. At this time we are unable to cancel Mobility services. To do this please provide us with your most recent bill or account number at the time of sign-up.
In MyExeculink, you’re able to manage the services you have, view and pay your bill, change your password, check your Execulink email, manage access and create email addresses, monitor your phone calls and usage, manage your Internet usage, view your sign in history, refer a friend, and much more.
Delivering awesome services is not enough. We want to deliver an awesome experience as well. Nothing is more important to us than customer service and customer satisfaction. You should choose Execulink for your Internet, TV, Phone and Mobility services because we provide unbeatable customer service and reliable services at an affordable price.
Yes, you can change the collection date. We simply need to know what date you would prefer (between the 1st and 28th of the month) and whether this change is going to be one time or permanent. If this is a permanent change, please note that the invoice date may also need to change to accommodate.
You can watch Link TV on your TV, Tablet and Smartphone. To watch on your TV, we recommend renting a Set-top box for $7.95/month. To watch on your Android (version 4 or greater) and iOS (iOS 7 or greater) devices, you can download a Virtual Set-top box from the Google Play Store or the App Store.
You can update your Pre-Authorized payment information yourself through MyExeculink or contact us by phone.
An NSF fee is a charge for a declined payment. There is a $25 fee for each declined or non-sufficient funds payment. This charge will appear on your next bill following the declined payment.
There are a number of methods available for bill payments:
Pre-authorized payment (PAP) is the most efficient method. You can set up PAP for automatic payments using either your MasterCard or Visa credit card or your bank account. To set up or update your PAP, you can do this through MyExeculink or you can contact a Customer Service Representative and provide the numbers off the bottom of your cheque or your credit card number and expiry date.
Telephone and online banking are also available. Simply set up Execulink Telecom as a payee and use the account number listed on your invoice.
You may also visit one of our offices in person and pay with debit or cash.