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Our FAQ database has many answers to common questions.
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Since your Link TV service runs over your Execulink Internet connection, a wireless Set-top box allows you to connect wirelessly to your router. This is idea for homes that have a TV that is not directly beside your router.
U.S. minutes are $0.50/min, U.S. Text messages are $0.35/outgoing message (incoming is free), U.S. Data is $2.00/MB
Yes, we offer both Canada and U.S coverage.
The Comtrend WR-6895 router is available to rent for $6.95/month. This router is ideal if you have multiples devices in your home, experience interference from other wireless networks, participate in online multiplayer gaming, use smart home devices or have a media centre.
Yes, there is a $35 activation fee per user.
If you have DSL Internet service, a phone filter will be required for each telephone or fax machine that is connected on that phone line. A phone filter prevents interference and static on the line.
There are a number of methods available for bill payments:
Pre-authorized payment (PAP) is the most efficient method. You can set up PAP for automatic payments using either your MasterCard or Visa credit card or your bank account. To set up or update your PAP, you can do this through MyExeculink or you can contact a Customer Service Representative and provide the numbers off the bottom of your cheque or your credit card number and expiry date.
Telephone and online banking are also available. Simply set up Execulink Telecom as a payee and use the account number listed on your invoice.
You may also visit one of our offices in person and pay with debit or cash.
Yes, you may place your service on vacation for a minimum of 1 month to a maximum of 6 months. There is a one time fee of $65.
Yes. You can purchase an AVG Anti-virus protection license that offers protection against viruses, malware and spyware. Licenses are available for either 1 or 2 years and discounted prices are available if you need protection for more than 1 computer.
DSL Internet service can be installed within 5-10 business days.