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Execulink Technical Support is pleased to provide Remote Support to your computer when you have an Internet connection, but require assistance configuring Execulink services, such as email. Please note that you will need to be at your computer while on the phone or Live Chat with an Execulink Technical Support agent for the duration of the support session.
Please read these Terms of Service before beginning your download:
Terms of Service:
By clicking ‘Download’, you are requesting a Remote Support session with an Execulink Telecom support agent. You accept responsibility for any changes made to your computer and liability related to its contents. For your privacy, please close any applications, folders or documents containing confidential information.
You may disconnect the session at any time by closing the TeamViewer window. To enhance our staff training and your security, Execulink records all Remote Support sessions.
Start by choosing the appropriate download for your computer’s operating system – Microsoft Windows or Mac OSX. If you’re using Internet Explorer to download the Remote Support program, choose ‘Run’ rather than ‘Save.‘ Other Web browsers will require you to ‘Save’ then ‘Run’ or ‘Open’ the software.
Please approve any security prompts for TeamViewer. When the program opens, please ‘Accept’ the disclaimer, and then read the Execulink technician your nine-digit ID number and four-digit password.
Our FAQ database has many answers to common questions.
If you can't find what you were looking for, there are other ways we can help.
Yes, you can change the collection date. We simply need to know what date you would prefer (between the 1st and 28th of the month) and whether this change is going to be one time or permanent. If this is a permanent change, please note that the invoice date may also need to change to accommodate.
Yes, you may place your service on vacation for a minimum of 1 month to a maximum of 6 months. There is a one time fee of $65.
Once your services have been activated, you will receive an email from Execulink that contains your first bill as well as important billing and withdrawal dates.
There are a number of methods available for bill payments:
Pre-authorized payment (PAP) is the most efficient method. You can set up PAP for automatic payments using either your MasterCard or Visa credit card or your bank account. To set up or update your PAP, you can do this through MyExeculink or you can contact a Customer Service Representative and provide the numbers off the bottom of your cheque or your credit card number and expiry date.
Telephone and online banking are also available. Simply set up Execulink Telecom as a payee and use the account number listed on your invoice.
You may also visit one of our offices in person and pay with debit or cash.
Please give us as much notice as possible to ensure that there is sufficient time to install your services at your new address. Ideally at least 2-3 weeks notice is best.
Delivering awesome services is not enough. We want to deliver an awesome experience as well. Nothing is more important to us than customer service and customer satisfaction. You should choose Execulink for your Internet, TV, Phone and Mobility services because we provide unbeatable customer service and reliable services at an affordable price.
If you need to cancel your services, please call us. We’re sad to see you go 🙁
An NSF fee is a charge for a declined payment. There is a $25 fee for each declined or non-sufficient funds payment. This charge will appear on your next bill following the declined payment.
Yes! Execulink can cancel Internet, TV and Home Phone services with your current provider. At this time we are unable to cancel Mobility services. To do this please provide us with your most recent bill or account number at the time of sign-up.