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Execulink Technical Support is pleased to provide Remote Support to your computer when you have an Internet connection, but require assistance configuring Execulink services, such as email. Please note that you will need to be at your computer while on the phone or Live Chat with an Execulink Technical Support agent for the duration of the support session.
Please read these Terms of Service before beginning your download:
Terms of Service:
By clicking ‘Download’, you are requesting a Remote Support session with an Execulink Telecom support agent. You accept responsibility for any changes made to your computer and liability related to its contents. For your privacy, please close any applications, folders or documents containing confidential information.
You may disconnect the session at any time by closing the TeamViewer window. To enhance our staff training and your security, Execulink records all Remote Support sessions.
Start by choosing the appropriate download for your computer’s operating system – Microsoft Windows or Mac OSX. If you’re using Internet Explorer to download the Remote Support program, choose ‘Run’ rather than ‘Save.‘ Other Web browsers will require you to ‘Save’ then ‘Run’ or ‘Open’ the software.
Please approve any security prompts for TeamViewer. When the program opens, please ‘Accept’ the disclaimer, and then read the Execulink technician your nine-digit ID number and four-digit password.
Our FAQ database has many answers to common questions.
If you can't find what you were looking for, there are other ways we can help.
There are a number of methods available for bill payments:
Pre-authorized payment (PAP) is the most efficient method. You can set up PAP for automatic payments using either your MasterCard or Visa credit card or your bank account. To set up or update your PAP, you can do this through MyExeculink or you can contact a Customer Service Representative and provide the numbers off the bottom of your cheque or your credit card number and expiry date.
Telephone and online banking are also available. Simply set up Execulink Telecom as a payee and use the account number listed on your invoice.
You may also visit one of our offices in person and pay with debit or cash.
You can update your Pre-Authorized payment information yourself through MyExeculink or contact us by phone.
Yes! Execulink can cancel Internet, TV and Home Phone services with your current provider. At this time we are unable to cancel Mobility services. To do this please provide us with your most recent bill or account number at the time of sign-up.
You can watch Link TV on your TV, Tablet and Smartphone. To watch on your TV, we recommend renting a Set-top box for $7.95/month. To watch on your Android (version 4 or greater) and iOS (iOS 7 or greater) devices, you can download a Virtual Set-top box from the Google Play Store or the App Store.
Please give us as much notice as possible to ensure that there is sufficient time to install your services at your new address. Ideally at least 2-3 weeks notice is best.
Once your services have been activated, you will receive an email from Execulink that contains your first bill as well as important billing and withdrawal dates.
Residential accounts are required to be set-up on a Pre-Authorized payment plan (automatic withdrawals from either a bank account or credit card). If you choose to not set-up a Pre-Authorized payment plan, there is a monthly $2 charge.
In MyExeculink, you’re able to manage the services you have, view and pay your bill, change your password, check your Execulink email, manage access and create email addresses, monitor your phone calls and usage, manage your Internet usage, view your sign in history, refer a friend, and much more.
An NSF fee is a charge for a declined payment. There is a $25 fee for each declined or non-sufficient funds payment. This charge will appear on your next bill following the declined payment.