Trigger a speed test at any point to help validate if your issue has been resolved.
Help visualize any dead spots with an interactive graph to help optimize device placement and eliminate coverage problems.
Our agents can now share timely and contextual instructions during a support interaction.
Empowers customers with short, targeted messages that describe why an issue is happening and how to avoid it in the future.
If you're noticing your Internet speed is lower than it should be, Execulink Helps can diagnose what may be causing that.
If your video spends more time loading than playing, you may have issues with your network which Execulink Helps can assist in resolving.
Is your Wi-Fi not following you throughout your home? Execulink Helps can examine your network to see if there are any ways to boost your signal.
If you find your devices are randomly dropping off your network there may be an easy way to solve that.
Watch the tutorial to learn how to install and use Execulink Helps.
Download the app on the Google Play Store or Apple App Store.
Once the app is installed, open it and click on the button labelled "Begin".
Select NETWORK SCAN to start the diagnosis. Make sure you are standing next to your router (about 1 metre or 3 feet away) before starting the scan. The scan takes about 2 minutes. Do not minimize the app or check notifications while the scan is running.
When the scan completes, you will see a screen displaying your WIRELESS speed test result. Remember, wireless speeds are expected to be about 10-20% slower than your wired speeds.
To see suggestions on how to improve your network speed and connectivity, click IMPROVE NETWORK HEALTH at the bottom of the screen. Follow the instructions on the following screen.
Our Customer Care team is ready 24/7 if you need us.
Running a scan is helpful and will speed up troubleshooting – Each scan you run will produce a unique key in the top right which you should provide to us for further troubleshooting purposes.
You can call us anytime at 1.877.393.2854.
Click here to chat with us anytime.