Select NETWORK SCAN to start the diagnosis. Make sure you are standing next to your router (about 1 metre or 3 feet away) before starting the scan. The scan takes about 2 minutes. Do not minimize the app or check notifications while the scan is running.
To see suggestions on how to improve your network speed and connectivity, click IMPROVE NETWORK HEALTH at the bottom of the screen. Follow the instructions on the following screen.
Our Customer Care team is ready 24/7 if you need us.
Running a scan is helpful and will speed up troubleshooting – Each scan you run will produce a unique key in the top right which you should provide to us for further troubleshooting purposes.