Trigger a speed test at any point to help validate if your issue has been resolved.
Help visualize any dead spots with an interactive graph to help optimize device placement and eliminate coverage problems.
Our agents can now share timely and contextual instructions during a support interaction.
Empowers customers with short, targeted messages that describe why an issue is happening and how to avoid it in the future.
Select NETWORK SCAN to start the diagnosis. Make sure you are standing next to your router (about 1 metre or 3 feet away) before starting the scan. The scan takes about 2 minutes. Do not minimize the app or check notifications while the scan is running.
To see suggestions on how to improve your network speed and connectivity, click IMPROVE NETWORK HEALTH at the bottom of the screen. Follow the instructions on the following screen.
Our Customer Care team is ready 24/7 if you need us.
Running a scan is helpful and will speed up troubleshooting – Each scan you run will produce a unique key in the top right which you should provide to us for further troubleshooting purposes.