FAQs
These are our most common questions about our services.
No, all of our Cable Internet plans are contract-free!
No, there is no activation fee when you sign up for Cable Internet with us.
The right Internet speed depends on how you use the Internet. Lower speeds are ideal for light surfing, checking email and social media, and occasional streaming. Higher speeds are ideal for heavy usage like downloading music and HD movies, frequent online gaming, streaming and smart home appliances.
All our Cable plans now offer Unlimited Usage. That means that there is no limit to the amount of downloading, streaming, and online gaming you can do! There is no risk of going over your usage limit, because you don’t have one!
Cable Internet service can be installed within 6-10 business days. If you currently have Cable Internet service with another provider, you can transfer your service to Execulink in approximately 11 business days.
The following modems are compatible with the Cable Internet service you qualify for:
| Vendor | Model (HW Version) | Firmware Version | DOCSIS Version |
|---|---|---|---|
| Motorola | SB5101N | SB5101NU-2.1.7.0-GA-00-388-NOSH | D2.0 |
| RCA-Thomson | DCM315 | ST32.0E.16 | D2.0 |
| RCA-Thomson | DCM325 | ST32.0E.16 | D2.0 |
| RCA-Thomson | DCM425 (HW_REV: 4.0 / 4.1) | ST52.05.90 | D2.0 |
| RCA-Thomson | DCM425 (HW_REV: 4.1) | ST52.05.90 | D2.0 |
| RCA-Thomson | DCM476 (or Technicolor TC4300) | STAC.02.50 | D3.0 |
| Cisco | DPC3000 | dpc3000-v303r2393-130613a.p7b | D3.0 |
| Cisco | DPC3008 | d3000-v302r125552-120315a | D3.0 |
| Cisco | DPC3825 | dpc3825-v302r125573-130625a | D3.0 |
| Hitron | CGN-CWV | 3.1.6.6 (currently under re-certification) | D3.0 |
| Hitron | CDA 3 | n/a | D3.0 – compatible up to 250/20 service |
| Technicolor | TC4300 | n/a | D3.0 |
A Wi-Fi router is required if you would like to connect wirelessly to other devices in your home. For the most robust, expandable Wi-Fi solution we recommend renting our Premium Wi-Fi Router which can reach more spots in your home and connect over 60 devices at once. For those hardest to reach spots, add on a Mesh Wi-Fi Node to create a Complete Wi-Fi solution for your home. Learn more about Complete Wi-Fi here.
Comtrend WR-6895 Router – $6.95/month
- -Pairs with a modem to connect wirelessly to your devices
- -Ideal for smaller households with 3-5 devices connected at once
- -24/7 technical support
Premium Wi-Fi Router – $9.95/month
- -Blanket your home in fast, reliable Wi-Fi that can connect over 60 devices at once.
- -Easily add Mesh Wi-Fi Nodes to this router at any time to eliminate dead spots.
- -This dual-band router automatically selects the best frequency to reduce connection drops.
- -The self-healing functionality will sort out noise in your home to improve performance.
Mesh Wi-Fi Node – $5.95/month (per Node)
- -For larger homes or households with many connected devices, Mesh Wi-Fi Nodes allow you to expand your coverage to ensure those hard to reach places are covered.
- -Easy setup! Simply plug into a nearby power outlet and push a button to pair a node with your router.
- -Pair your Premium Wi-Fi Router with up to 4 Mesh Wi-Fi Nodes to create a unified and consistent mesh WiFi experience.