If you are returning a modem because it is defective and it is covered under warranty or it is a rental, Execulink Telecom pays the shipping fee. Contact a Customer Service Representative to let us know you need to replace your hardware. We will send you a return label together in the box with your replacement modem. Execulink Telecom uses Purolator as our shipping company. You can contact Purolator for a pickup by calling 1-888-SHIP123. Follow the prompts and provide the operator with the bill of lading number listed on your return slip, a time for pickup, and your location.