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Slow speeds could be due to a variety of issues, ranging from software configuration to malfunctioning hardware.

If you are experiencing slow speeds over WiFi, we highly recommend that you test with a wired connection, to rule out wireless interference


Computer Configuration

A common configuration setting that causes slow speeds is "Automatically Detect Settings" in Internet Options. Having this checked will result in slow browsing speeds and possibly slow downloads.

 To disable this setting:

1. Click Start, then Control Panel.

2. Double click on Internet Options and select the Connections tab, then click LAN

3. Uncheck the box labelled Automatically Detect Settings.

4. Make sure that the Auto Configuration and Proxy boxes are also unchecked.

Security Software

Sometimes slow speeds could be due to a firewall or Antivirus Software such as AVG, Norton,
McAfee and many others.

The programs usually appear in the System Tray (right beside the time in the bottom-right hand
corner of your screen)

If you have an antivirus program, try disabling it momentarily while you check to see if your
internet speed goes up. If you have a firewall, disable that first. If you have a firewall and an
antivirus program, try to alternate between turning them off in order to see which program
causes the issue. If the issues is not resolved, disable both and try again.

If you have malware or advertisements on your computer, chances are you have been infected
with spyware. This can also decrease the speed at which you surf the internet.


Hardware can be just as likely to cause speed issues as software. The 2 most common harware
causes of slow speeds are:

If neither of those are an issue: the modem, network cable, or network card may not be
functioning properly, not allowing for a stable DSL connection. Please bear in mind that Execulink
Telecom will do free basic modem testing at the Kitchener office as well as several Execulink
Telecom Dealers.