Here are the answers to some frequently asked questions from our customers.
The current coaxial cable infrastructure in your area limits our ability to deliver you faster Internet speeds, a modern TV experience and many other benefits. In short, we want to be able to give you the awesome experience you deserve, and with this infrastructure change, we will be able to deliver that to you.
Hybrid Fibre Internet refers to its delivery method which uses a combination of fibre optics and coaxial cable. Your Internet connection is delivered over state-of-the-art fibre optic lines to your neighbourhood, with coaxial cable running to your door.
Some Internet and TV plans are being phased out with the upgrade to Hybrid Fibre. Together we’ll review your account and notify you of any changes required to your packaging.
In all cases, we will need to swap out existing set top boxes. In most cases, we will also need to swap out the cable modem, but that will be determined by the services each customer has or upgrades to. In the odd case, we may choose to run Ethernet cabling instead of using the existing coax cable. Each house will be assessed by the installer to choose the correct course of action.
We can review which new package is right for your home today. Please give our Sales Support team a call to book your appointment at 1-877-393-2854.