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Legal

Tariffs, Terms of Service & Acceptable Use Policy

• Terms of Service (PDF)
• Acceptable Use Policy (PDF)
• CLEC Tariff (PDF)
• ILEC
  • General ILEC Tariff (PDF)
  • OIST Ontario Independent Services Tariff (PDF)

Customer Service Escalation Steps

• Service Escalation Steps

CRTC Documents

• National Do Not Call List
• Do Not Call FAQ
• You Have Rights (PDF)

Our Committment to Accessibility

• Accessibility Standards

Commissioner for Complaints for Telecommunications Services (CCTS)

CCTS is an independent agency that resolves consumer complaints for individuals and small business retail customers about their telecommunications services. For more information click here.