Execulink service installations as of Feb 12, 2021:
We’re installing using safe physical distancing practices. Execulink is committed to serving our customers to the best of our abilities through this time. We have resumed both in-home and business installations and are working through all appointments in priority sequence.
Due to current circumstances, there is a backlog of installation appointments to get through which is being completed in the order they were received. We have increased our install teams to ensure we are able to get to everyone in as timely a manner as possible. We will reach out to you prior to your installation date with more information. We apologize for any delays and appreciate your continued patience and support during this time.
We are taking necessary safety precautions such as frequent hand washing, wearing masks, thorough cleaning of equipment before and after each use, and social distancing, to ensure both our customers and our Technicians are safe. All customers must satisfy pre-screening questions before our Technicians enter the home. Only one to two people can be present for the installation, and if more people are present the installation will not occur and will need to be rescheduled. Keeping a social distance from our Technician throughout the duration of the install is required and there must be explicit consent.
Third-party (Rogers/Cogeco/Bell) service installations as of Feb 12, 2021:
In an effort to keep both the Installation Technicians and our customers safe, remote installations will be completed when available. If the remote installation is unsuccessful, the technician may be required to enter your residence to complete the installation or repair, while proceeding to ask you the required pre-qualifying questions to determine if it is safe to enter the premise, ensuring the public health sanitary standards are met.
We ask for your patience during these challenging times, as we are continuing to serve you to the best of our abilities. When an update has been received, you will be notified by phone or text message. We appreciate your continued patience and support with us during this time.