Execulink service installations as of Dec 26, 2020:
Execulink is committed to serving our customers to the best of our abilities through this time. With new developments of current events constantly arising and evolving, we feel it is necessary to refrain from having our Technicians enter a customer’s home. While this was a difficult decision to make, we know it is the right one as the safety and well-being of our employees and customers is paramount.
We will install to the exterior of the building, and walk the customer through the necessary steps to self-install services. Although we will not be entering the home, Execulink is still here for you remotely. We will continue to provide activations, where we can initiate services with facilities setup without a Technician needing to be in your home or business, and manage speed increases remotely. Many of our customers found this to be a safe and easy way to activate their services during the previous lockdown.
We will continue to monitor the situation closely and as soon as we can resume inside installations, we will, and all appointments will be worked in priority sequence. We thank you for your patience while we continue to serve our customers to the best of our abilities through this time.
Situations that could inhibit a self-install:
- Voice – a self-install of voice may not be possible
- Multiple STB’s may not be possible, the tech will ensure wiring to one STB and the use of our V-STB would be required for others to connect during lockdown
- home layout, wiring issues
- customer comfort level
- non-managed router
Third-party (Rogers/Cogeco) service installations as of Dec 26, 2020:
In an effort to keep both the Installation Technicians and our customers safe, remote installations will be completed when available. If the remote installation is unsuccessful, the technician may be required to enter your residence to complete the installation or repair, while following the latest health and safety measures.
We ask for your patience during these challenging times, as we are continuing to serve you to the best of our abilities. When an update has been received, you will be notified by phone or text message. We appreciate your continued patience and support with us during this time.