You may notice orange or grey pipes sticking out of the ground; this is temporary and once we install underground access vaults, the pipes are buried, spliced, and then redirected to each property.

If we need to build across an underground gas or hydro utility, a small hole will be cut in the ground to view our progress and ensure nothing is damaged. We are committed to patching up these holes as quickly as possible, or if necessary, temporarily covering them with plywood and a pylon for safety reasons.

Once the Fibre network becomes active in your community, your home is ready to be installed! At the installation appointment, a technician will return to your home to connect the Fibre build from the road to the small grey box placed on the side of your house during the pre-wire/site survey. Then we will connect the Fibre internally at your hydro panel, utilizing your existing home wiring. This is also where we will mount the ONT (Optical Network Terminal) and any other hardware required to service your home.

Finally, a modem/router will be installed on the main floor to ensure the best coverage throughout your home. In some cases, we will need to run temporary Fibre line above ground from the street, directly to your home to provide you service as quickly as possible.