911 Emergency Information
Provided you can get a signal from a cell tower, 911 service will always be available on your mobile phone. When you dial 9-1-1 from your Execulink Mobility device, you will be routed to the PSAP (Public Service Answering Point) closest to this tower.
Enhanced 9-1-1 (E 9-1-1):
Phase One Areas
The PSAP receives your mobile phone number, area code, and the location of the cell tower handling your call.
Phase Two Areas
The PSAP’s connection to a Phase Two-ready mobile device receives your area code and phone number but also your longitude and latitude. Geolocation is especially useful if you are unable to give the 9-1-1 operator your exact location due to illness or injury.
Wireless 911 Tips:
- always give the operator your cell phone number including area code in case you are in an area not equipped with wireless E9-1-1 and the operator does not know your number;
- tell the operator your location or the location of the emergency reflecting the fact that the operator does not know your actual location;
- stay on the line with the operator (customers are not charged for 911 airtime);
- DO NOT hang up until told to do so and to leave your phone turned on after hanging up in case the operator needs to call you back;
- DO NOT pre-program 9-1-1 on your cell phone thus helping to reduce the chance of unintended accidental calls to 9-1-1 service.