How to Install the Execulink TV App on your Smart TV or TV’s Streaming Device

marketing
Jul 23rd, 2021

Follow this simple tutorial to learn how to install the Execulink TV app on your Smart TV or TV’s streaming device. Not sure if your device is compatible with the…

Read more →

VoIP Phone over Hybrid Fibre Internet Setup

marketing
Jun 29th, 2021

Let’s get your VoIP Phone over Hybrid Fibre Internet set up so you can get the awesome experience you deserve! You can download and print this guide for step-by-step instructions…

Read more →

Common TV Issues Terminology

marketing
May 20th, 2021

The below chart outlines some common TV issues, including their terminology, definitions and pictures as reference for troubleshooting purposes. Term to use Definition Picture Black Screen The STB is on,…

Read more →

How to Update the Settings of your Polycom Phone Sidecar

marketing
Apr 26th, 2021

Check out the below video which details how Execulink customers can update the settings of their Polycom phone sidecar using the MyExeculink customer portal. Softkey Reference Chart Type of Key:…

Read more →

How to Update the Settings of your Aastra Phone Sidecar

marketing
Apr 26th, 2021

Check out the below video which details how Execulink customers can update the settings of their Aastra phone sidecar using the MyExeculink customer portal. Softkey Reference Chart Type of Key:…

Read more →

How to Register for MyExeculink

marketing
Mar 1st, 2021

After signing up with Execulink, new customers are encouraged to register for a MyExeculink Customer Portal account. The MyExeculink portal allows Execulink customers to view and pay their bill, change…

Read more →

How do I install and use Execulink Helps?

marketing
Jan 29th, 2021

You can watch the below tutorial video which will guide you through how to install Execulink Helps and use it to diagnose and resolve network issues in your home. Learn…

Read more →

What is Execulink Helps?

marketing
Jan 19th, 2021

Execulink Helps is Execulink’s Internet and Wi-Fi troubleshooting app available on both Apple and Android smart devices. With Execulink Helps, you can easily determine network issues and work through steps…

Read more →

Hybrid Fibre Internet Modem & Premium Wi-Fi Router Setup

marketing
Jan 13th, 2021

Let’s get your Hybrid Fibre Internet set up so you can get the awesome experience you deserve! You can download and print this guide for step-by-step instructions on how to…

Read more →

How do the Internet, TV and Phone services connect in my home?

marketing
Oct 28th, 2020

Although the setup of your Internet, TV and Phone services can vary slightly depending on your Internet type and the hardware used, in general your setup will look something like…

Read more →

How to Configure your Premium Wi-Fi Router Settings on MyExeculink

marketing
Oct 16th, 2020

There are many ways to configure your Premium Router using the MyExeculink customer portal. Check out the tutorial video or follow the steps below. How to Configure your Premium Wi-Fi…

Read more →

Mesh Wi-Fi Node Setup

marketing
Oct 15th, 2020

Click here to view our handy guide that will walk you through how to set up your Mesh Wi-Fi Node(s) so that you can experience wall-to-wall Complete Wi-Fi in your…

Read more →

Fibre Internet, TV & Phone Setup with Premium Wi-Fi Router

marketing
Oct 15th, 2020

Let’s get your Fibre Internet set up so you can get the awesome experience you deserve! You can download and print this guide for step-by-step instructions on how to set…

Read more →

Cable Internet & Phone Setup with Premium Router

marketing
Oct 15th, 2020

Let’s get your Cable Internet and/or Phone set up so you can get the awesome experience you deserve! You can download and print this guide for step-by-step instructions on how…

Read more →

Setup Guide – Kamai 7XM Set-Top Box

marketing
Oct 6th, 2020

Click here to view our handy guide that will walk you through how to set up your Kamai 7XM Set-Top Box so you can start experiencing your awesome TV service.…

Read more →

Setup Guide – Kamai 7X Set-Top Box

marketing
Oct 6th, 2020

Click here to view our handy guide that will walk you through how to set up your Kamai 7X Set-Top Box so you can start experiencing your awesome TV service.…

Read more →

How do I View My Bill on MyExeculink?

marketing
Sep 1st, 2020

1. Log in to MyExeculink using your username and password and click Sign In. 2. There are a couple different ways to access your Bills section: On the home page,…

Read more →

How do I fix the “Unable to Connect Coax Bridge” Error on my Set-Top Box?

marketing
Jul 30th, 2020

If your set-top box is displaying the error “Unable to Connect Coax Bridge” upon start-up, please try the following troubleshooting steps. Click here for a printable version of this guide.…

Read more →

Polycom VVX411 Tutorial – Local Conference Calling

marketing
Jul 17th, 2020

Your Polycom Phone allows up to 3 parties (including yourself) to participate in a single call. This is referred to as a Local Conference Call or a 3-Way Conference Call.…

Read more →

Polycom VVX411 Tutorial – Intercom and Paging

marketing
Jul 17th, 2020

The “page” function allows you to send 1-way communication to all connected phones in your location. The “intercom” function allows you to have immediate 1-way communication between you and 1…

Read more →

Polycom VVX411 Tutorial – Call Park

marketing
Jul 17th, 2020

Call Parking allows you to place a call on hold and then resume the call from any other phone in your building. The buttons on the right of the screen…

Read more →

Polycom VVX411 Tutorial – Transferring Calls (Warm and Cold Transfer)

marketing
Jul 17th, 2020

Your Polycom Phone supports two types of Call Transfers, both Blind Transfers and Consultative (Warm) Transfers. Blind (or cold) transfers send the call directly to the line of your choice.…

Read more →

Polycom VVX411 Phone Tutorial – Hold & Resume Calls

marketing
Jul 17th, 2020

To put a call on hold, press the “hold’ function key while on a call. To resume the call, press the “resume” function key. Follow this tutorial to learn how…

Read more →

Polycom VVX 411 Phone Tutorial – Making and Receiving Calls

marketing
Jul 17th, 2020

There are a couple different ways to make a call: you can dial a person’s extension within your business, or dial an outbound phone number. Follow this video tutorial to…

Read more →

APN Settings

Rob Ledrew
Jul 2nd, 2020

Mobility Access Point Names (APN): If you need to add APN settings to your phone, below are the settings you will need to enter. Note: Some devices may ask for…

Read more →

Email Settings

Rob Ledrew
May 21st, 2020

Email Settings for 3rd-Party Email Clients These settings are to be used in email clients like Microsoft Outlook and Apple Mail. We always suggest Execulink customers utilize the Webmail service…

Read more →

Is there an activation fee when signing up for a Residential Internet, TV or Phone service?

marketing
Apr 30th, 2020

No, there are no activation fees when signing up for a Residential Internet, TV or Phone service. We want to make the switch as easy as possible!

Read more →

Do I have to sign a contract when I switch to an Execulink residential service?

marketing
Apr 30th, 2020

No, none of our Residential Internet, TV, Phone or Mobility plans require you to sign a contract. You’ll stay with us because of our unbeatable customer service, reliable products and…

Read more →

Explaining Your Bill

marketing
Apr 14th, 2020

This support article will explain the different sections of your monthly bill. 1. Your unique account number and your bill number can be used for reference when emailing or calling…

Read more →

How do I change my 4-digit PIN on my Set-Top Box?

marketing
Jan 21st, 2020

The 4-digit pin is used to access your Settings menu and to purchase On Demand and Pay-Per-View programming. It defaults to 0000. Here’s how to change it: Press Menu on…

Read more →

How do I Purchase a Pay-Per-View (PPV) Event?

marketing
Jan 21st, 2020

The Pay-Per-View channel allows you to purchase programming for major sporting events and more. How to Purchase a PPV Event Press the Guide button on your controller and cycle through…

Read more →

How do I use Watch TV Everywhere?

marketing
Jan 17th, 2020

Watch TV Everywhere is a service that allows you to watch programs on any device other than a TV set! That means your PC, laptop, iPad, iPhone or Android device.…

Read more →

How do I watch Crave content via Watch TV Everywhere?

marketing
Jan 17th, 2020

To watch Crave via the Watch TV Everywhere service, you require two things: A subscription to Crave (you can do add this to your TV account via MyExeculink or call us…

Read more →

What programs/channels are available on Watch TV Everywhere?

marketing
Jan 17th, 2020

You can find the list of TV Everywhere programming from our website at www.execulink.ca/tv-everywhere. Different networks make their programs available at different times on Watch TV Everywhere. Each TV network makes…

Read more →

Can you help me with uploading/updating/troubleshooting my new website content?

marketing
Jan 16th, 2020

When looking for assistance with importing content or changing or updating website contents, we always recommend contacting your web developer/designer. We are happy to offer support with server related issues,…

Read more →

Can I delay my suspension date?

marketing
Dec 16th, 2019

In order to deliver a consistent experience to all of our customers we are limiting these requests to once every 90 days. If you have not delayed the suspension date within…

Read more →

Overview of the Flexible Extension App on Your Tablet/Mobile Phone

marketing
Nov 28th, 2019

This tutorial will walk you through how to use the Flexible Extension app on your tablet or mobile phone. If you would like to know how to use the app…

Read more →

Overview of the Flexible Extension App on Your Computer/Laptop

marketing
Nov 28th, 2019

This tutorial will walk you through how to use the Flexible Extension app on your computer or laptop. If you would like to know how to use the app on…

Read more →

How do I only see the channels I’m subscribed to on my program guide?

marketing
Oct 25th, 2019

To see your list of Subscribed channels only on your program guide: Press the Guide button on your remote to bring up the program guide. Continue pressing the guide button…

Read more →

How do I see how many Cloud DVR hours I have left on my set-top box?

marketing
Oct 25th, 2019

To see how much recording time you have left on your Cloud DVR: Press the Menu button on your remote control. Use the arrow buttons to scroll down to Recordings.…

Read more →

Call Transfer on on Polycom VVX201 Phones

marketing
Oct 24th, 2019

Your Polycom Phone supports two types of Call Transfers, both Blind and Consultative (Warm) Transfers. By default your Polycom phone will complete all transfers as Warm (Consultative) transfers. This can…

Read more →

Call Transfer on Polycom VVX311 Phones

marketing
Oct 24th, 2019

Your Polycom Phone supports two types of Call Transfers, both Blind and Consultative (Warm) Transfers. By default your Polycom phone will complete all transfers as Warm (Consultative) transfers. This can…

Read more →

Polycom Hosted Phone Features Guides

marketing
Oct 24th, 2019

Use these printable guides to learn all about how to use the features on your Polycom phone: Polycom VVX201 Features Guide Polycom VVX311 Features Guide Polycom VVX411 Features Guide 

Read more →

Local Conferencing on Polycom VVX201, VVX311, VVX411 Phones

marketing
Oct 24th, 2019

To create a local Conference Call with up to two other parties: Engage the second party by either calling them or answering their call. To contact the third party for…

Read more →

Universal Call Blocking FAQs

marketing
Oct 17th, 2019

What is Universal Call Blocking ? Universal Call Blocking will block incoming voice calls from phone numbers that do not comply with North American or International numbering plan. This is…

Read more →

What is my local calling area?

marketing
Jun 25th, 2019

Depending on your location, you may qualify for one of our Extended Calling Areas below.  This means that you’ll be able to call more nearby towns absolutely free! Execulink Hybrid…

Read more →

I forgot my MyExeculink password, how do I reset it?

marketing
Jun 19th, 2019

1. Go to your MyExeculink login page. 2. To change the password from MyExeculink click the “Forgot Password” link. 3. On the next page, fill in the necessary information to send an email…

Read more →

Setup Guide – Kamai 500 Set-Top Box with Comtrend Switch

marketing
Sep 13th, 2019

Click here to view the most up to date version of our Kamai 500 STB (with Comtrend Switch) Setup Guide.

Read more →

My Set-Top Box is asking me for an activation code when it boots up. What do I do?

marketing
Sep 10th, 2019

Please unplug your Set-Top Box and plug it back in and the message should go away. If you still have issues, please call us at 1.877.393.2854.

Read more →

What is the cost to ship my SIM and/or cell phone?

author photo
Meredith Gillin
Jun 19th, 2019

The shipping cost is $10.00.

Read more →
Close
Close
Close
Call 1-866-706-1994
Chat Now
Message Us