Common TV Issues Terminology
The below chart outlines some common TV issues, including their terminology, definitions and pictures as reference for troubleshooting purposes.
|Term to use
|The STB is on, a channel has been selected, but no video is appearing
|No sound is playing on a channel, even after checking volume levels.
|Video is either partially or completely distorted with different colours and shapes.
|Video resolution degrades. The picture goes from 720p to 480p
|High Motion Blur
|When camera quickly pans from one side to the other and there is video quality issues during this brief time.
|When this happens, parts of two frames are drawn to the display at once, creating a “tear” between the two frames in the form a horizontal line or lines across your screen.
|When experiencing buffering – the video will freeze and you will see a wheel spinning in the middle of your screen