TV Support
TV Guides
- How to Install the Execulink TV App on your Smart TV or TV's Streaming Device
- Fibre Internet, TV & Phone Setup with Premium Wi-Fi Router
- Setup Guide - Kamai 7XM Set-Top Box
- Setup Guide - Kamai 7X Set-Top Box
- Setup Guide - Kamai 500 Set-Top Box with Comtrend Switch
- How to Access Your Set-Top Box Settings
- Setup Guide - Wireless Kamai 7B Set-Top Box
- How do I set up my Set-Top Box?
- Setup Guide - Wireless Kamai 500 Set-Top Box
- Setup Guide - Kamai 500 Set-Top Box
- How do I watch Execulink TV on my Phone / Tablet?
- How do I watch On Demand programming on Link TV?
- How do I use the Search function on my Execulink TV service?
- How do I delete a Favourites list on my TV?
- How do I create and/or edit Favourites lists?
- How do I use Parental Controls on my Link TV service?
- How do I delete my DVR recordings?
- How do I view my saved DVR recordings?
- How do I use the Infobar on my TV guide?
- How do I set the autotune timer on my TV?
- How do I set a reminder timer on my TV?
- How do I navigate the guide on my TV?
- Set-Top Box Guide
- Remote FAQ Guide
- Using Your DVR
- How do I use the Menu section of my TV service?
TV FAQs
- My Set-Top Box is showing a Setup Wizard screen. What do I do?
- How to Filter Through On Demand Content on the Execulink TV Mobile App
- How to Return Your Set-Top Box
- How do the Internet, TV and Phone services connect in my home?
- How do I change my 4-digit PIN on my Set-Top Box?
- How do I Purchase a Pay-Per-View (PPV) Event?
- How do I use Watch TV Everywhere?
- How do I watch Crave content via Watch TV Everywhere?
- What programs/channels are available on Watch TV Everywhere?
- How do I only see the channels I'm subscribed to on my program guide?
- How do I see how many Cloud DVR hours I have left on my set-top box?
- Do I need a set-top box for each TV?
- What is Cloud DVR?
- What is a set-top box?
- How long do my DVR recordings stay saved for?
- How do I add/remove channels, packages or devices in MyExeculink ?
- What is a wireless set-top box?
- What resolution is displayed on my TV?
- How do I make closed captioning work on my TV?
- Will I be charged any cancellation fees if I choose to cancel my TV service?
- How do I remove channels?
- How do I add channels?
- When recording a series, how can I only record NEW episodes?
- Is 'Described Video' available to Link TV customers?
- How do I use Catch-Up TV?
- I lost my remote and need a new one, what do I do?
- How do I access Crave content on my TV or phone/tablet?
- When I access 'Settings' in my Set-Top Box, I am prompted for a password. What password do I use?
- How do I use Restart TV?
- How do I update my passcode?
- What is my 'Usercode' and 'Passcode' used for?
- Is a Set-Top Box rental required to use Link TV?
- Will watching Link TV affect my monthly Internet usage?
- What Internet speeds are recommended to use Link TV?
- Do I need an Execulink Internet connection to use Link TV?
- What devices can I use to watch Execulink TV?
- What is the Execulink TV app?
- How do I sign up for Link TV?
TV Troubleshooting
- Common TV Issues Terminology
- How do I fix the "Unable to Connect Coax Bridge" Error on my Set-Top Box?
- My Set-Top Box is asking me for an activation code when it boots up. What do I do?
- I can't open Execulink TV on my phone/tablet - What do I do?
- I am experiencing video quality issues, what do I do?
- How can I make the picture on my tablet/phone full screen?
Setup Guides
- Fibre Internet, TV & Phone Setup with Premium Wi-Fi Router
- Setup Guide - Kamai 7XM Set-Top Box
- Setup Guide - Kamai 7X Set-Top Box
- Setup Guide - Kamai 500 Set-Top Box with Comtrend Switch
- Setup Guide - Wireless Kamai 7B Set-Top Box
- Setup Guide - Wireless Kamai 500 Set-Top Box
- Setup Guide - Kamai 500 Set-Top Box