We prefer that you come into our office to pick up your phone and/or SIM card. This will give us the opportunity to setup your phone settings and walk you through any questions that you may have. If coming to our office is not convenient for you we can ship you your phone and/or SIM. When you receive them in the mail please give us a call and we can help you setup your device over the phone. Our goal is to ensure your mobility experience with us is as seamless as possible.