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I can’t open Execulink TV on my phone/tablet – What do I do?
Support
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TV Support
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TV Troubleshooting
Android Devices
Restart
Execulink TV
on your Android device. If
Execulink TV
will still not open, proceed to step 2.
Uninstall
Execulink TV:
Press the “Apps” button in the bottom right hand of your device
Find
Execulink TV
and press it for 3 seconds
Drag the icon to the “Uninstall App” in the top left of your screen
Press “OK” when prompted with “Do you want to uninstall this app?”
Reinstall
Execulink TV.
For instruction on how to install
Execulink TV
, click
HERE
If you are still unable to open
Execulink TV
, give us a call at 1-866-706-2053.
Apple Devices
Restart
Execulink TV
on your Apple device. If
Execulink TV
will still not open, proceed to step 2.
Uninstall
Execulink TV:
Hold down the
Execulink TV
logo for 3 seconds on your home screen
Once an ‘X’ appears on the top left corner of the
Execulink TV
logo, click it
When prompted, click “Delete”
Reinstall
Execulink TV.
For instruction on how to install
Execulink TV
, click
HERE
If you are still unable to open
Execulink TV
, give us a call at 1-866-706-2053.
TV Support
How do the Internet, TV and Phone services connect in my home?
Setup Guide - Kamai 7XM Set-Top Box
Setup Guide - Kamai 7X Set-Top Box
How do I fix the "Unable to Connect Coax Bridge" Error on my Set-Top Box?
How do I change my 4-digit PIN on my Set-Top Box?
How do I Purchase a Pay-Per-View (PPV) Event?
How do I use Watch TV Everywhere?
How do I watch Crave content via Watch TV Everywhere?
What programs/channels are available on Watch TV Everywhere?
How do I only see the channels I'm subscribed to on my program guide?
How do I see how many Cloud DVR hours I have left on my set-top box?
Setup Guide - Kamai 500 Set-Top Box with Comtrend Switch
My Set-Top Box is asking me for an activation code when it boots up. What do I do?
Do I need a set-top box for each TV?
What is Cloud DVR?
What is a set-top box?
How long do my DVR recordings stay saved for?
How do I add or change my TV channels?
What is a wireless set-top box?
What resolution is displayed on my TV?
How to Access Your Set-Top Box Settings
How do I set up my wireless Set-Top Box?
Setup Guide - Wireless Kamai 7B Set-Top Box
How do I make closed captioning work on my TV?
Will I be charged any cancellation fees if I choose to cancel my TV service?
How do I remove channels?
How do I add channels?
How do I set up my Set-Top Box?
When recording a series, how can I only record NEW episodes?
Is 'Described Video' available to Link TV customers?
How do I use Catch-Up TV?
Setup Guide - Wireless Kamai 500 Set-Top Box
Setup Guide - Kamai 500 Set-Top Box
I lost my remote and need a new one, what do I do?
I am experiencing video quality issues, what do I do?
How do I access Crave content on my TV or phone/tablet?
When I access 'Settings' in my Set-Top Box, I am prompted for a password. What password do I use?
How can I make the picture on my tablet/phone full screen?
How do I use Restart TV?
How do I update my passcode?
What is my 'Usercode' and 'Passcode' used for?
Is a Set-Top Box rental required to use Link TV?
Will watching Link TV affect my monthly Internet usage?
What Internet speeds are recommended to use Link TV?
Do I need an Execulink Internet connection to use Link TV?
What devices can I use to watch Execulink TV?
What is a Virtual Set-Top Box?
How do I watch Execulink TV on my Phone / Tablet?
How do I sign up for Link TV?
How do I use the On Demand section?
How do I use the Search function on my Execulink TV service?
How do I delete a Favourites list on my TV?
How do I create and/or edit Favourites lists?
How do I enable and edit channel blocking?
How do I use Parental Controls on my Set-Top Box?
How do I delete my DVR recordings?
How do I view my saved DVR recordings?
How do I use the Infobar on my TV guide?
How do I set the autotune timer on my TV?
How do I set a reminder timer on my TV?
How do I navigate the guide on my TV?
Set-Top Box Guide
Remote FAQ Guide
Using Your DVR
How do I use the Menu section of my TV service?
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