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Returning Hardware After Cancellation FAQ

How do I return rental equipment after a cancellation?

If you are returning your rental equipment because you have cancelled your any service with us, you are responsible for the cost of shipping. You may use any shipping company of your choice, but we do suggest that you use a company that provides a tracking number, rather than sending it through regular mail. Suggested services include: Canada Post Xpresspost, Purolator, UPS and FedEx. You are responsible for the modem until it is returned to Execulink Telecom.

Ship hardware to:
Attention: Shipping Department
Execulink Telecom Inc
619 Main St N
PO BOX 130
Burgessville ON, N0J 1C0

Make sure that your name and account number is clearly labelled somewhere on the package, so that we can associate the modem with the correct account.

Please include the devices themselves, the power cord, and any additional cables that were included.

What happens if I don’t return my hardware after cancellation?

If you do not return your modem within 30 days of the last day of your final bill cycle, your account will be charged the retail price of the equipment.