Weather

Large amounts of rain or snow may diminish the signal, but wet weather also evens the air temperature. This reduces problems with interference issues such as fade drift, thereby increasing your speeds. At most you may see a 10% reduction in speed during a heavy rain or snow storm. Warm evenings during the late spring through autumn may also cause problems due to pockets of warm air. While the details are rather advanced, this problem often shows up during the evening and overnight hours, particularly after a very warm, sunny day and can result in intermittent connectivity and/or slow speeds.

Trees and buildings

Both trees and buildings will diminish the signal. For that reason you will need a clear line-of-sight to one of our access points.

Other equipment

There are known issues with interference, including (but not limited to) amateur radios, existing microwave towers or antennas, and other 2.4 or 5.8 Ghz wireless devices. If you have a 2.4 Ghz cordless phone, you will need to locate it at least 10 feet away from your computer, antenna cable, and/or antenna.

NEW! Check out our network diagnostics tool, Execulink Helps, to help diagnose and troubleshoot Wi-Fi issues. To find out more about the app, click here.