Applies to Residential Support
What is a set-top box?
This is a device required for each TV that enables you to access your channels on your TV.
TV FAQs
- How do the Internet, TV and Phone services connect in my home?
- How do I change my 4-digit PIN on my Set-Top Box?
- How do I Purchase a Pay-Per-View (PPV) Event?
- How do I use Watch TV Everywhere?
- How do I watch Crave content via Watch TV Everywhere?
- What programs/channels are available on Watch TV Everywhere?
- How do I only see the channels I'm subscribed to on my program guide?
- How do I see how many Cloud DVR hours I have left on my set-top box?
- Do I need a set-top box for each TV?
- What is Cloud DVR?
- How long do my DVR recordings stay saved for?
- How do I add or change my TV channels?
- What is a wireless set-top box?
- What resolution is displayed on my TV?
- How do I make closed captioning work on my TV?
- Will I be charged any cancellation fees if I choose to cancel my TV service?
- How do I remove channels?
- How do I add channels?
- When recording a series, how can I only record NEW episodes?
- Is 'Described Video' available to Link TV customers?
- How do I use Catch-Up TV?
- I lost my remote and need a new one, what do I do?
- How do I access Crave content on my TV or phone/tablet?
- When I access 'Settings' in my Set-Top Box, I am prompted for a password. What password do I use?
- How do I use Restart TV?
- How do I update my passcode?
- What is my 'Usercode' and 'Passcode' used for?
- Is a Set-Top Box rental required to use Link TV?
- Will watching Link TV affect my monthly Internet usage?
- What Internet speeds are recommended to use Link TV?
- Do I need an Execulink Internet connection to use Link TV?
- What devices can I use to watch Execulink TV?
- What is the Execulink TV app?
- How do I sign up for Link TV?