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Our FAQ database has many answers to common questions.
If you can't find what you were looking for, there are other ways we can help.
Yes, you can change the collection date. We simply need to know what date you would prefer (between the 1st and 28th of the month) and whether this change is going to be one time or permanent. If this is a permanent change, please note that the invoice date may also need to change to accommodate.
There are a number of methods available for bill payments:
Pre-authorized payment (PAP) is the most efficient method. You can set up PAP for automatic payments using either your MasterCard or Visa credit card or your bank account. To set up or update your PAP, you can do this through MyExeculink or you can contact a Customer Service Representative and provide the numbers off the bottom of your cheque or your credit card number and expiry date.
Telephone and online banking are also available. Simply set up Execulink Telecom as a payee and use the account number listed on your invoice.
You may also visit one of our offices in person and pay with debit or cash.
In MyExeculink, you’re able to manage the services you have, view and pay your bill, change your password, check your Execulink email, manage access and create email addresses, monitor your phone calls and usage, manage your Internet usage, view your sign in history, refer a friend, and much more.
Please give us as much notice as possible to ensure that there is sufficient time to install your services at your new address. Ideally at least 2-3 weeks notice is best.
Yes! Execulink can cancel Internet, TV and Home Phone services with your current provider. At this time we are unable to cancel Mobility services. To do this please provide us with your most recent bill or account number at the time of sign-up.
You can update your Pre-Authorized payment information yourself through MyExeculink or contact us by phone.
We proudly focus on serving south western Ontario with our awesome Internet, TV, Phone, Mobility and Hosting services. To find out what services are available where you live, simply type in your address in the top left!
If you need to cancel your services, please call us. We’re sad to see you go 🙁
An NSF fee is a charge for a declined payment. There is a $25 fee for each declined or non-sufficient funds payment. This charge will appear on your next bill following the declined payment.