We had the opportunity to talk with one of our longest-tenured employees, Bob Byrnes, about what he enjoys about working at Execulink.  As an employee for over 34 years Bob has seen many changes to the telecommunications industry and helped Execulink to adapt and succeed.  He works as a Field Service Technician and is currently based out of our Burgessville office.  A real family man, Bob believes working at Execulink has tremendously enhanced his life and allowed him to raise his children in a safe and stable home!

Do you have any fond memories of your time at Execulink?

Your day is full of awesome moments when you work with such amazing people everyday, it is hard to pick just one moment that stands out.

Recently I was revisiting a property doing a utility locate.  I had a conversation with the homeowner before beginning the work and noticed they had a golden retriever.  I have a soft spot for golden retrievers and own one myself. The customer mentioned that she was looking to breed her golden retriever.  This jogged my memory and I recalled that the last time I visited this home she had a St. Bernard.  As an animal lover, visiting customer’s homes provides a great opportunity to see many people’s beloved family pets!

Having worked here for 34 years, I have grown very connected to the communities we service.  Customers know me by name when I am out in the field. Having strong relationships with customers enhances their experience and improves my day as well!

Over the course of your time at Execulink, you must have participated in so many changes to our operations, would you be able to describe how change has impacted your work?

There has never been a dull moment in my job.  I can’t say that I have ever woken up and dreaded coming to work.  Execulink has never takena backwards step, it’s always been forward thinking.  Throughout my time as a Field Service Technician I have seen many changes and mergers.  From pots party lines to touch button dialing, fax machines and dialup.  In my early days of telecommunications, we never could have imagined putting a TV service over a phone line but look at us now!  Nothing stays the same and that’s what keeps my job so exciting.

Joel and Bob participating in the Gingerbread Man Adventures with the Norwich Chamber of Commerce.

What does your day-to-day schedule look like?

My day-to-day work involves ILEC Cable repairs and installations.  I also run new circuits when needed.  I can do Fibre installs and repairs and also all cable locating.  Throughout my time at Execulink, the most important part of my work is the people I have the pleasure of collaborating with to get the job done.  Execulink provides a family-like environment and I have so many fond memories of people who have worked here for a long time and the new hires that have joined along the way.

Do you have any favourite channels or TV shows?

I enjoy watching the sports and news channels, such as CTV News, CNN, Fox News, TSN or the NFL Network.

What does providing an awesome customer experience mean to you?

This means providing the best services to our customers each and every day. It leaves you with a good feeling that you did the best you could.

Team work allows us to restore service as soon as possible. We understand the necessity of the services we provide. People need Internet for work, home and play!

This conversation with Bob provided excellent insight into the life of a Field Service technician.  Bob provides exceptional service and our staff members know what a pleasure he is to work with!  If you would like the opportunity to work with Bob please check out our careers page for any opportunities that may arise!

Rapid Fire – This or That Questions!

• Spicy or mild? Mild
• Execulink van or truck? Van
• Coffee or tea? Coffee
• Call or text? Call
• Vintage or modern? Vintage
• Breakfast for dinner or dinner for breakfast? Breakfast for dinner
• Execulink blue or green? Green
• City skyline or mountain view? Mountain view
• Movie or concert? Concert
• Sunrise or sunset? Sunset