Humans of Execulink: Don Gigault

1. How long have you worked at Execulink, and what are your daily activities?

12 and a half years. My daily activities include monitoring customer service queues, answering questions from our Customer Service team to help assist them with troubleshooting. Updating documentation on the SharePoint, QAing calls from the Customer Service team to help improve our training to the team.

2. What are some of the common challenges you face in your role, and how do you overcome them?

We often run into “Never before Seen” sort of issues, in those cases we do our best to work within the team to find a solution, if one can’t be found we branch out to other teams to help work out a path to the fix. Once we have that we create new documentation to inform the teams about it and how to resolve the issue in the future

3. What part of our mission/ values do you connect with?

Keeping it simple, life gets complicated very quickly, many of our issues have simple solutions. I like to think I help simplify things for the teams I support, so that they can help our customers as fast and confidently as they can.

4. What’s the most unique part of working at Execulink.

The people, sounds cheesey I know. But it’s true; I work with really awesome people. Our potlucks are pretty great too.

5. How have you grown professionally while on our team?

I started here as a technical support agent, and quickly move to roles such as Team Leader, Customer Service Supervisor, to now a Resource Specialist. Developing training programs for our Customer Service teams and then delivering that training to a class of new agents was not something I ever saw myself doing, but I love it.

This or That

Game Night or  Movie night? Movie Night

Music or podcast? Music

Cottage or Camping? Cottage

Does pineapple belong on pizza? No, it makes your blood line weak.