The Benefits of Direct Routing for Microsoft Teams

In today’s business landscape many organizations have moved to a remote or hybrid workplace. With more employees communicating across different locations, it’s no surprise that more and more businesses are adopting Microsoft Teams and looking to the advanced voice and calling features it offers.

Direct Routing turns your Teams platform into a fully-fledged business phone system that leverages the Public Switched Telephone Network (PSTN). It allows organizations to standardize and streamline their communications for today’s distributed workforce while lowering costs, reducing complexity, and providing a consistent employee and customer experience.

Many businesses opt for Direct Routing because it enables customers to choose their own telecom provider to host their PBX, allowing for greater flexibility with calling plans. This is just one of the many benefits of Direct Routing. We have outlined more key benefits below to help you decide if Direct Routing is right for your business.

Benefits of Direct Routing for Microsoft Teams

Unified Communications

Teams transforms into a business phone system allowing you to make and receive calls, chat, meet, file share, and more all from one place, on any device, from anywhere.

Greater Flexibility

Avoid any expenses related to changing providers and the complexity of dealing with different carriers across regions by choosing your own/existing provider for your lines and calling plans.

Cost Savings

No on-site phone system is needed since Direct Routing is a hosted solution. All you need is a broadband connection and Teams installed on your devices, saving you from purchasing and maintaining any hardware and equipment.

Business Continuity

Keep your existing customer-facing numbers and DIDs so you can migrate your voice to Teams with ease.

Reliable PSTN Access

Session Border Controllers have geographical and physical redundancy, ensuring impeccable uptime so your calls go uninterrupted.

Broader Geographic Coverage

Providers like Execulink have nationwide coverage and North American calling options including long distance. With Microsoft calling plans, minutes are allocated to each user per month and are only available in certain countries.

Lower Rates

Choosing your own provider allows you to take advantage of lower rates than Microsoft Calling Plans.

If you are currently a ‘Microsoft Teams’ business or considering Microsoft 365, integrate Direct Routing into Microsoft Teams and turn your Teams environment into a unified collaboration platform with enterprise-grade voice capabilities. 

Call us at 1-877-561-6771 or visit our Direct Routing for Microsoft Teams page to learn if Direct Routing is right for your business.

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