When you are logged into the voicemail system, you can send messages to other voicemail subscribers. Sending messages while logged on gives you access to advanced features, which are not available if you simply call the recipient’s line.
Sending a Message when you are Logged into Voicemail
Throughout the process of sending a message, until the point when you have finished recording, you may return to the Main menu by pressing *. You can also press * to cancel a message if you make a mistake.
To send a message to one or more numbers, press 2 from the main menu.
1. When prompted, enter a group list number (see below) or the telephone number of the person you wish to receive the message. Press # when finished.
2. An announcement plays back the number of the recipient, or the recipient’s name if it is available.
- If you made a mistake and need to re-enter the number, press * to cancel and start again.
- If you want to add a further recipient, enter their number followed by #. You are then returned to step 1 above.
- If you have finished entering numbers and want to continue with sending a message, just press #.
3. After the tone, record your message and press # when finished.
4. An announcement states that the message has been recorded.
- To hear delivery options (see below), press 1.
- To send the message without changing delivery options, press #.
5. When your message has been sent, you return to the Main menu.
Delivery Options for Messages
There are a number of delivery options available to you once you have added recipients and finished recording a message.
- Enter a telephone number or group list number, followed by #.
- The number or, where available, the recipient’s name is then played back.
- If you made a mistake and need to re-enter the number, press * to cancel and start again.
- If you want to add additional recipients, enter the additional number followed by #.
- If you want to continue with sending a message, just press #.
- To send the message as is press #.
- To cancel your message after or during recording it, press *. This will return you to the announcement asking you to make a recording.
- Pressing * again will move you up the menu. You can then hang up to end the call, select another option from the menu, or keep pressing * until you exit the system.
When your message has been sent, you return to the Main menu.
Creating and Managing your Group Lists
If you regularly need to send messages to a group of contacts, rather than entering each number in turn every time, the voicemail system allows you to set up a group list that contains all these numbers. You can start a list, record a name for the list (for example “sales team”, or “group leaders”) and then add numbers to it. Then, when you want to send a message, you only need to enter the group list number.
You can even add existing group lists to a new group list – for example to include the sales team, engineering team and maintenance team in a single group list.
To manage your group lists, press 1 from the Mailbox Settings Menu. From the Group Lists menu, you can do the following: