Phone Support
Phone FAQ's
- How do the Internet, TV and Phone services connect in my home?
- Universal Call Blocking FAQs
- What is my local calling area?
- Can I keep my telephone number?
- How long does it take to get a long distance plan?
- Do I need to cancel long distance with my current provider?
- Why am I charged for long distance calls that nobody picked up?
- Do you offer long distance calling plans?
- Can I view my long distance charges online?
- How can I verify who my long distance provider is?
- What are your international long distance rates?
- Can I have a phone number from another city?
- Forgot Voicemail PIN
- Phone Manager FAQ
- Bootstrapping your VoIP ATA
Phone Guides
- Phone over Cable Internet Setup
- Phone over Fibre Internet Setup
- Poly VVX450 Tutorial - Local Conference Calling
- Poly VVX450 Tutorial - Call Park
- Poly VVX450 Tutorial - Transferring Calls (Warm and Cold Transfer)
- Poly VVX450 Phone Tutorial - Hold & Resume Calls
- Poly VVX450 Phone Tutorial - Making and Receiving Calls
- Poly VVX250 Phone Tutorial - Making and Receiving Calls
- Poly VVX250 Phone Tutorial - Hold & Resume Calls
- Poly VVX250 Tutorial - Transferring Calls (Warm and Cold Transfer)
- Poly VVX250 Tutorial - Call Park
- Poly VVX250 Tutorial - Intercom and Paging
- Poly VVX250 Tutorial - Local Conference Calling
- Phone over Wireless Internet Setup
- Phone Over VDSL Internet Setup
- Phone Over DSL Setup
- Cannot Receive Collect Calls
- No New Voicemail Message Notification
- Mailbox Settings
- Managing Your Greeting
- First Time Sign In
- Checking Your Voicemail Messages
- Quick Key Reference
- Visual Call Waiting
- 3-Way Calling
- Speed Calling 30
- Speed Calling 8
- Selective Call Rejection
- Selective Call Forwarding
- Outbound Caller ID Blocking
- Outgoing Call Blocking
- Intercom
- Call Waiting
- Call Trace
- Call Rejection
- Call Forwarding
- Call Display
- Automatic Recall
- Automatic Callback
- Long Distance Access Codes
- Using The Phone Manager
- Using The Phone Features WebManager
- 911 Emergency Information
- Digital Phone Setup
Phone Troubleshooting
- Can I get Digital Phone service over a Fixed Wireless Internet connection?
- Phone Features Not Working
- Identify Your Telephone Number
- Operator Messages When Placing A Call
- Cannot Receive Collect Calls
- Long Distance Codes Not Working
- Poor Long Distance Quality
- Fast Busy Signal
- Verifying The Internet Connection
- Cannot Send Or Receive Faxes
- Verify Hardware Setup
- Power Light On The ATA Is Red
- Power Light On The ATA Is Flashing
- Pulse Phone Not Working
- Cannot Receive Inbound Calls
- Poor Line Quality
- Finding The Demarcation Point
- No Phone Service
- No New Voicemail Message Notification
- Forgot Voicemail PIN
- Phone Features Not Working
General
Feature Guides
Voicemail Guides
Phone Manager Guides
Phone Setup Guides
Polycom Phone Tutorial Videos
- Poly VVX450 Tutorial - Local Conference Calling
- Poly VVX450 Tutorial - Call Park
- Poly VVX450 Tutorial - Transferring Calls (Warm and Cold Transfer)
- Poly VVX450 Phone Tutorial - Hold & Resume Calls
- Poly VVX450 Phone Tutorial - Making and Receiving Calls
- Poly VVX250 Phone Tutorial - Making and Receiving Calls
- Poly VVX250 Phone Tutorial - Hold & Resume Calls
- Poly VVX250 Tutorial - Transferring Calls (Warm and Cold Transfer)
- Poly VVX250 Tutorial - Call Park
- Poly VVX250 Tutorial - Intercom and Paging
- Poly VVX250 Tutorial - Local Conference Calling
Aastra Phone Tutorial Videos
MyExeculink Tutorial Videos
Flexible Extension Tutorial Videos
Premium and Easy Attendant Tutorial Videos
Features Troubleshooting
Digital Phone Troubleshooting
- Can I get Digital Phone service over a Fixed Wireless Internet connection?
- Verifying The Internet Connection
- Cannot Send Or Receive Faxes
- Verify Hardware Setup
- Power Light On The ATA Is Red
- Power Light On The ATA Is Flashing
- Pulse Phone Not Working
- Cannot Receive Inbound Calls
- Poor Line Quality
- Finding The Demarcation Point
- No Phone Service