Getting the Most Out of Your Business Phone System: Features You Didn’t Know You Needed
September 12, 2024Do you even know what your business phone system could be capable of? If you’re like many business owners, you might only be scratching […]
Meet Modern Customer Expectations with Cloud-Based Contact Centers
July 29, 2024In an era where customer service can make or break a business, companies across Canada are rapidly adapting to new consumer trends. Today’s customers expect […]
Humans of Execulink: Shelley Kramer
July 16, 2024Introducing our Customer Experience Manager at Execulink – Shelley Kramer. Shelley plays a key role in ensuring our clients receive unparalleled service and support. By […]
Personalized Follow-Ups: How Personalized Communication Can Help Retain Customers
July 11, 2024Imagine you regularly take your car to a local auto shop. Every visit, they remember your vehicle’s history, your preferred service times, and even remind […]
Creating an Effective Customer Retention Plan
July 11, 2024Creating an Effective Customer Retention Plan Retaining customers is just as important as acquiring new ones. In fact, studies show that acquiring a new customer […]
What is a Cloud Contact Center? Understanding the Future of Customer Service
July 11, 2024Did you know that companies that excel in customer experience outperform those that don’t by nearly 80%? Moreover, 73% of all people point to customer […]
Get Ready for the Summer Rush: Essential Connectivity and Communication Tools for Your Business
May 22, 2024For many businesses, summer isn’t just a season—it’s a critical time when customer expectations rise, foot traffic increases, and sales opportunities peak. From tourists flooding […]
Humans of Execulink: Jonathan Lindsay
April 17, 2024Introducing our Business Development Manager at Execulink – Jonathan Lindsay. Jonathan is pivotal in driving our business sales and in the integration of new technologies […]
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“I’ll look into it” leaves a lot unanswered. Before ending a customer conversation, confirm what happens next, who is responsible and when they can expect an update.For example: “I’ll check availability and email you by 3 p.m. tomorrow.”For Customer Service Week, try making a clear next step part of every customer conversation.#ExeculinkBusiness #CustomerServiceWeek tinyurl.com/327m5kuf
Whether it’s curling up with a good book, putting on your favourite movie, enjoying a warm cup of coffee or simply slowing down for the evening—we want to know:What’s your favourite way to feel a little cozier? Share yours in the comments! ☕🧣
Bring customer and supplier calls into Microsoft Teams. Execulink Direct Routing connects Teams to the phone network, so your team can make and receive business calls through the app they already use for meetings and messages.Call 1-877-571-9201 to talk about a setup that fits your business. Microsoft Teams and Teams Phone licenses are required.#execulinkbusiness #MicrosoftTeams tinyurl.com/4zwrcnmt
